At Advent Center, we act as a mediator between you and the sellers of the products you purchase through our platform. While we aim to ensure a smooth shopping experience, please note that shipping and delivery terms are determined by the individual sellers on our site. Below are the key points regarding shipping:
1. Seller-Specific Shipping Policies
Each seller on our platform has their own shipping policy, which is clearly stated on their product listings. We recommend reviewing these details before placing your order.
Shipping times, carriers, and fees may vary depending on the seller and your delivery location.
2. Order Processing & Shipping Confirmation
Once your order is placed, the seller will process it based on their stated handling time.
When your order has shipped, you will receive a confirmation email that may include tracking details, if provided by the seller.
For any questions about the status of your shipment, please contact the seller directly.
3. Shipping Costs
Shipping costs are determined by the individual sellers and are displayed during checkout.
Some sellers may offer free or discounted shipping on certain items or during promotional periods — please refer to the product listing for details.
4. Delivery Times
Estimated delivery times are provided by the seller and may vary depending on factors such as location, carrier delays, customs, or holidays.
Please note that delivery times are estimates only and not guaranteed.
5. International Shipping & Customs
Some sellers may offer international shipping, while others may not.
Import duties, taxes, and customs fees (if applicable) are the responsibility of the buyer unless otherwise specified by the seller.
We recommend checking your country’s import regulations before placing an international order.
6. Lost or Damaged Packages
If your order arrives damaged, is delayed, or does not arrive, please contact the seller directly using the contact information provided in your order confirmation.
Include your order number and any relevant details or photos to help resolve the issue.
If you experience difficulty reaching the seller, our team can assist in facilitating communication.
7. Address Changes
If you need to update your shipping address after placing an order, please contact the seller as soon as possible.
Address changes may not be possible once the order has been shipped.
8. Additional Information
If you encounter issues or need support communicating with a seller, please reach out to our customer support team at [email protected].
While we do not manage shipping directly, we are happy to help coordinate communication between you and the seller.
Thank you for choosing Advent Center. We appreciate your trust and understanding of our role as a mediator between customers and sellers.